Contact us.

Direct line to the founder + support. Pick whichever channel works for you.

⏱

Response within 24 hours on weekdays. Weekend questions answered Monday morning UTC. Time zone: Central European Time (CET / CEST).

📧

Email — fastest

Best for: refunds, billing questions, technical issues, partnership inquiries.

info.tipero@gmail.com

📱

Telegram bot

Best for: quick questions, today's picks via /picks command, free daily pick.

@Tiparo_tennis_bot

📢

Telegram channel

Best for: daily picks, real-time results, RG / Wimbledon coverage. Public, no signup required.

@tipero_ai

🧑‍💻

Founder note

Why TIPERO is engineer-built, anonymous, and transparent — read the founder's perspective.

Read founder story →

Before you reach out — common questions

How do I cancel my subscription? Open your account page → Billing → Manage subscription (Stripe portal). One click, no questions. You keep access through the paid period.
I want a refund. Annual + Lifetime plans include a 30-day money-back guarantee. Email info.tipero@gmail.com with your account email — we process within 48 hours. Read full guarantee policy.
My card was charged but I didn't get access. Email info.tipero@gmail.com with the charge date and your account email. We reconcile within 24h.
How do the picks work? Daily ATP + WTA tennis predictions from our XGBoost model. Stakes calibrated to Kelly fraction 0.15. Track record live at tipero.app/track-record — every pick logged.
I want to integrate the API. Public API docs at tipero.app/api-docs. For commercial / B2B inquiries, email info.tipero@gmail.com with use case.
Press / media inquiry. Email info.tipero@gmail.com with publication + deadline. We respond same business day.

Need something else?

If your question isn't covered above, just email info.tipero@gmail.com — the founder reads every message.

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